Shipping policy
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once shipped, tracking details will be shared via email or SMS.
Shipping & Delivery Timelines
Estimated delivery time after dispatch:
-Metro cities: 3–5 business days
-Other locations: 4–8 business days
Delivery timelines may vary depending on location and courier partner availability.
Tracking Your Order
Tracking details will be shared once the order is shipped.
Customers can use the provided link to monitor shipment status.
Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
Incorrect Address
Customers are responsible for providing accurate shipping information.
Pulseband is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability, the courier may attempt redelivery.
If the order is returned due to multiple failed attempts, additional shipping charges may apply for reshipment.
Damaged Packages
If the package appears damaged or tampered at the time of delivery:
-Do not accept the package.
-Record an unboxing video.
-Contact support within 72 hours of delivery.
Claims without proper evidence may not be eligible for review.
